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Conflict Resolution

Conflict is a natural occurrence, particularly in the workplace when multiple employees work together. The varying backgrounds and opinions of employees often lead to different conclusions or ideas on how to handle work projects. While some people choose to avoid conflict, others employ conflict resolution skills to resolve the situation. Training employees and yourself on conflict resolution provides beneficial skills for the workplace.  This course is also ideal for those who deal with members of the general public.

Duration of Training

One day

Minimum & Maximum Attendees

4 – 12

Award

Participants will be awarded a Safety Solutions Certificate on completion.

Required Prior Learning

None Required

Venue

Training can take place at Safety Solutions training facility in Blanchardstown or at the your premises.

Aims of the Course

This one day course enables participants to identify causes of conflict within their workplace and teaches them the tools to manage this conflict safely.

Examples of conflict can include verbal conflict and may involve fellow staff, clients, members of the public and management.

The course relies heavily on role-play to portray various real life scenarios and to give a rational response to each.

Participants learn the value of communication, non-verbals (body language, personal space) and para-verbals (how we say what we say).

 

Book Now or call 01-835 4084 for more information